Identify the opportunity
Understand how the work is done today and identify a small number of places where AI, automation, or better use of existing technology may save time or improve the process.
Local technology consulting
What's Slowing Your Business Down?
Practical technology solutions for small businesses.
We help small businesses save time, stay organized, and keep important work from falling through the cracks.
Start with a real business problem. We’ll work through the options together.
A practical starting point
A practical place to start.
Missed calls while you’re helping customers? Forgotten follow-ups, scattered requests, or time spent finding information? We’ll help you find an approach that fits your business and the tools you already use.
What we do
From a business problem to a practical solution.
Start with something you want to improve. We help determine whether AI, automation, better use of your existing technology, or a custom solution is the right approach.
Prototype & implement
Test the strongest idea on a small scale, then implement the solution using existing software, automation tools, APIs, cloud services, or custom development when needed.
Train & improve
Help employees use the solution effectively, document the workflow, and make sensible improvements as the business learns what works.
Ways we can help
Everyday problems. Practical solutions.
Recognize something here? These are examples of where we can help. We’ll check your current setup and work out what makes sense for your business.
Smart Answering Service
An AI receptionist captures caller details when your business is busy or closed, with email summaries and request tracking so your team can follow up.
Main Street Auto Care — fictional demo
Use made-up details; no actual appointment or callback.
Explore missed-call coverageCustomer Follow-Ups
Keeping communication moving with customers and prospective customers.
Service Request Tracking
Keep incoming jobs and requests organized.
Scheduling & Reminders
Cut down on forgotten appointments and recurring tasks.
Vendor & Supplier Follow-Ups
Keeping jobs moving when waiting on parts, outside companies, or approvals.
Reviews & Reputation
Get more reviews from happy customers.
Have a different challenge? Website development, traditional IT consulting and support, and Perry Knowledge Hub are also available. Let’s talk about what you need.
Example workflow
Make sure every service request gets answered.
A customer asks for service. The request goes to the right person, with reminders and an alert if nobody acknowledges it.
-
01 / ASSIGN
Request assigned
The dispatcher receives the request, with the customer’s details and what they need help with.
Assigned to dispatcher -
02 / REMIND
Reminder sent
If the request hasn’t been acknowledged within the agreed time, the assigned person gets a reminder.
Awaiting acknowledgement -
03 / ESCALATE
Escalated if untouched
If it still hasn’t been acknowledged, a manager or backup contact is alerted to step in.
Manager alerted
Illustrative service-intake workflow. Assignment rules, reminder timing, and escalation contacts are tailored to your business.
Let’s look at how your requests are handledA specialized example
Perry Knowledge Hub
A private company knowledge solution that helps employees quickly find trusted answers from approved procedures, manuals, policies, and service information.
Watch the video demonstrationPractical technical experience
From business problem to working solution.
I’m Mark Perry, founder of Perry Knowledge Solutions. After more than 20 years working with Linux systems, infrastructure, cloud technology, service delivery, and troubleshooting, I started PKS to help small businesses use modern technology without turning it into a major IT project.
My approach is straightforward: understand the problem, evaluate the options, test the strongest idea, and implement a solution that fits how the business actually works.
Local and accessible. Perry Knowledge Solutions is based in Telford, Pennsylvania, and serves businesses throughout Montgomery and Bucks County and beyond. For local businesses, I’m also available to meet in person.
Let’s talk
Tell Us What's Slowing You Down
Email Mark about what’s getting in the way, or book a free 30-minute conversation. We’ll talk through the problem and consider practical next steps.
- One or two real business problems to examine
- Practical options worth testing
- A clear recommendation for the next step
Send an inquiry
Tell us a little about your business. You can also use the email and booking options above.
We use the details you submit to review and respond to your inquiry. They are emailed to Mark and may be recorded in a private follow-up spreadsheet. We review and delete unneeded email and spreadsheet records after 90 days. Please don’t include passwords, payment details, or sensitive information.